Okay. There is no point in arguing with such morons. I returned back to the bank hurriedly. It was going to be 8.00 pm. If I did not reach by that time this fellow would go home and I would not get even the discharge papers that I had given him earlier ! That means additional number of stays in the hotel and missing my hard earned railway reservations to return home !
I reached to his desk in time. I tried to reason with him as a last effort. The fellow is not at all considerate. Finally, I asked him to keep my documents in his own custody for some more years ( I had no immediate use of those except that those are some the stamp papers of registration that shows my ownership of the residential property that I acquired with my hard earned savings and paying much of that to this bank as interests !)
But I requested him to write down the reasons for not returning my documents back to me even after my loans are fully settled and discharged a few months ago.
Then I got the next shock. He, being an officer of the bank, refused to write that. He said that would be written by his boss, the head of his loan branch. Had he been a non-officer, I could have understood that. But here he is an officer ! What officer ? I asked my self ! Now, where is his boss sitting ? Already it is the closing time. The boss might have left and I ought to stay back in this place just for nothing !
But fortunately, the boss had not left. It was a lady of my age ! Just then I noticed her name. It sounded familiar. Then I remembered. We knew each other. Yes, she was very happy to meet me. We exchanged a few minutes of pleasantries and then I told her my problem. She was quick enough to write an instruction to her junior officer and was considerate enough to accompany me to his desk to give the personal instructions.
Yes, I was fortunate. I got my valuable documents without future troubles.
But then I was thinking ! What if I did not know some one there personally ? How these bank fellows create trouble to those customers who happened to be of that category !
This is just one such example that I faced from the bank where I have been a customer for thirty odd years. I had much worse experiences there, every time to be sorted out with the help of some known officer. Remember, none of these problems were due to any mistake from my side.
On the other hand, I am also a customer to the new era banks like the ICICI and the Axis bank. Rarely I was required to go to these banks. But whenever I had gone, desk officers were quite unknown faces. But that never caused them to behave strangely. They were comparatively much better in extending the services.
The banks in India are much better in giving out the services, if you compare them with some of the government offices. At the lower levels, the bank staff are not corrupt as well. They do not have a system of extracting money from the citizens in general, unlike some of the notorious government departments where the staff create problems to extract favors.
But then that is life in India. The most corrupt nation on earth now, as per the latest report of Transparency International.
In my opinion this happens due to the subconscious attempt from the side of the staffers to gain attention and importance. If every thing goes smoothly, they feel that their services get neglected and go unnoticed. Create a problem and gain importance. This is the mind set of many employees in India.
Unfortunately, they fail to understand the pleasure of giving and serving. They fail to recognize the importance of getting the long lasting good wishes their customers would bestow upon them silently when they do the work they are supposed to do honestly , earnestly and pleasingly.
To me, it is the greatest opportunity one can have. The opportunity of serving others ! The opportunity to be of some help to others. Even when it is part of your job and even when that is what you are paid for.
My heartfelt sympathies to those ignorant men and women of my country who create such situations to make their beloved country to stoop down in shame by some of their acts of discarding the god given opportunities to serve others in whatever small way they could !