In India, it is a common thing that people appointed to do various functions have to spend most of their time and energy to set up their offices or work places. They have to run from pillar to post for getting their tables, chairs, office accommodation, consumables, etc., etc. I know many cases when such appointees had only achieved some of this only in their entire tenure, and nothing else concerned with their actual work for which they were appointed.
Some time ago, I happened to listen to a speech made by a very senior IAS officer appointed as the head of a very important mission with the direct intervention of the PM wherein he explained the pains and troubles for months for getting their place of work (means 'office') arranged ! If it could happen for such very senior VIPs (VIPs in front of the common man !) what would be the case for others ? It is just a matter of imagination !
In India, organizations keep getting re-arranged every now an then for adjusting new people within it. Together with it the physical systems (means offices) also gets re-arranged, changed, removed or added.
Its not the people for the posts, but posts for the people !
Perhaps the only office where the physical office does not change much could be the Rashtrapati Bhawan. Here too, internal readjustments and re-arrangements are perhaps made drastically to suit the person who occupies the post !
We talk much about standards and standardization. Unfortunately there are no standards for such things. Though it is very easy to do and should have been done to avoid pathetic inactivity during the change over period or warming up period.
The ripples of this are felt all around the organization and the organization as a whole fails to perform in time ! The organizational sluggishness of action sets in !
It is not because the individuals in the organization do not want to perform or act ! The organizational inertia created this way does not allow the individuals to act faster !
Remember, when offices and the people in offices are changed here and there routinely, even the systems in place fail to perform.
For example, in one place an office in the process of getting re-arranged. A communication received in this office for onward action get stuck up in this office due to discontinuity of the physical systems. That happens whatever be the urgency unless some top boss personally monitors and follow up. Would it be possible for them to do for each and every urgency ? If that is so, it clearly shows that the organization to which they belong no longer works as an organization. The organization of this kind will fail to perform even when there are competent, committed people with character occupy many of the organizational posts !
Had there been proper organizational systems in our Delhi Police organization , the three Police Control Room (PCR) vans that reached the crime site would not have waited so long indecisively to take the injured victims to the hospital.
Had there been such organizational systems in our government, they would not have taken such a delayed decision to take the dying victim for a better treatment !
Making a flawless organization that performs well is not so difficult. It is simple, provided the head of the organization knows those simple techniques to do it.
Just as driving a car is so simple for a driver who knows how to drive ! But if he or she does not know how to drive, it is indeed very, very difficult !
The only difference here is that the car is an assembly or organization of mechanical systems where as our administrative or governmental or business or educational organizations are assemblies of people, physical systems and of course bound by the rules that govern their functions.
The people ( more of them with the essential three C's are always beneficial), the physical systems (ensure that all the people have the required office facilities or work tools having good quality and in required quantity always) and the guiding rules (ensure that these rules that govern the organisation are fully known to the people of the organization) when placed under a committed head of organization would do wonders. India needs more and more of such successful organizations to weed out our problems.
If we do not know how to do it, we need to attempt to do some benchmarking with the successful organisations of the developed nations. But honestly and with commitment.
Enacting more and more laws with harsh punishments are not going to solve our problems, unless we have successful organizations to perform various functions properly.
When some organizations are utter failure always, it is better to disband that organisation altogether and make new ones from scratches with due care not to repeat the mistakes of the past .
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